I forgot the username on my USPS.com® account. How do I log in?
Go to the USPS.com account sign-in page and select "Forgot your username?". Enter the email address associated with your account. If an account is detected for the submitted email address, you will receive an email with your username.
If you do not remember the email address tied to your account or no longer have access to that email address, you will need to create a new user account online.
Note: You must use an email address that is different than the one tied to your original account.
Can I change the username tied to my USPS.com account?
No. Unfortunately, USPS.com usernames cannot be changed once they have been created. If you would like a new username, please create a new user account online.
How can I log in to my USPS.com account if I forgot my password or if USPS.com says my account is disabled?
If you are unable to log in to USPS.com or if USPS.com states that your account is disabled, then additional actions may be needed for you to access your account.
- If you forgot your password, you can reset your password.
- If your account is temporarily disabled, you can wait until the end of that time period and attempt logging in to your account again.
- If your account has been disabled, contact the USPS Help Desk to reset your password and enable your account.
To reset your password:
- Proceed to USPS.com and click "Sign In" located in the top right hand corner of the page.
- Click the "I forgot my Password" link.
- Enter your username (case sensitive).
- Click the "Continue" button.
- Select how you want to reset your password:
- By answering previously selected security questions.
- By having a temporary password sent to your validated mobile phone number (available only if you have opted-in for this method in the profile of your user account
- If you decide to answer the security questions:
- Enter the answer to your security questions (answers are not case sensitive). Once correctly answered, a temporary password will be emailed to you.
- Once you have received your new password, please go to USPS.com and sign in. After you sign in, you will be prompted to create a new password.
- NOTE: You can copy and paste the temporary password from the email to the Temporary Password field. USPS.com will ignore the extra space that may appear before and/or after the copied text.
- If you decided to have your temporary password sent to your mobile phone:
- A temporary password (Account Recovery Code) will be sent to you through text message. After entering that code into USPS.com, you will be prompted to create a new password.
If you continue to encounter an error, please either:
- Email us at Email Us click on "USPS.com" and select from the topics the reason for your email. Please include the following information in your email:
- Subject line: USPS.com Password Reset
- Your full name
- Your full address
- Your username (or what you believe it to be)
- Your full address
- The email address you registered with
- Or call us at 1-800-344-7779
For additional information, see USPS.com® Account.
