Informed Delivery® Privacy & Security Concerns

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Article Number000005312
Customer Information

I received a letter saying that someone at my home address signed up for Informed Delivery®. What should I do?

This letter is sent as a part of our mail-based verification of new Informed Delivery® accounts.

If you or other adult members of your household do not recognize the masked user name or email address referenced in the letter, please follow these steps:

  1. Visit
  2. Enter the alphanumeric unsubscribe code provided in the letter. The code is case-sensitive and must be entered exactly as it appears in the letter.
  3. Select a reason for unsubscribing.
  4. Click the "Submit" button.

Upon your submission of this code, the Informed Delivery access is disabled.

How can I be sure that notification emails are from USPS® and not spam?

All emails from the U.S. Postal Service® originate from our mail system and the contents are strictly images of the mailpieces associated with your delivery address or notifications for packages arriving soon. Email messages will be sent from to the email associated with an Informed Delivery user's® profile.

How secure is Informed Delivery?® Should I be concerned about my privacy?

The U.S. Postal Service® takes the privacy of customers’ mail very seriously and takes measures to ensure that all personal information is protected. Because Informed Delivery gives you increased visibility into both mail and packages being delivered to your address, USPS® follows industry best practices to verify your identity, including the use of a mail-based verification letter.

  • The scanned mail images are of the external markings, showing only the exterior, address side of letter-sized mailpieces. Package notifications do not include images, only information on the delivery status of the package.
  • Your mail is protected by the U.S. Postal Inspection Service®, whose sole mandate is to safeguard the entire U.S. Postal Service® system, including the employees who deliver and process the mail and millions of customers who use it.
  • The U.S. Postal Service adheres to the privacy requirements of the Privacy Act established by the federal government which controls when and how the USPS shares personal information and limits the conditions in which that information can be disclosed externally to outside parties.

What action can I take if a mailpiece in today’s alert has not arrived in my physical mailbox?

Informed Delivery® provides notifications for mailpieces arriving soon - not necessarily mailpieces arriving that same day. Pieces can be delayed in getting to your mail carrier. Or, unfortunately, a mailpiece could be misdelivered. We ask that you allow several days for delivery after receiving the notification.

Unfortunately, an occasional piece of mail may fail to reach its destination. Reports of mail loss greatly concern us. Regrettably, when such instances are brought to our attention, there is no sure way of determining what may have happened. With the large volume of mail moving through our network each day, it is not feasible to trace a single piece of letter-sized mail. If the piece is not received, we recommend that you contact the sender to request re-delivery of the mailpiece if warranted. Persistent delivery issues should be reported to your local Post Office.

With the Informed Delivery feature, there is an option to report instances where you've received an image of a mailpiece, however, the physical mailpiece has not arrived in your mailbox. Users can click the checkbox under the specific image in their dashboard to indicate that a mailpiece was not received. This information is routed to the U.S. Postal Inspection Service (USPIS) and/or the Office of Inspector General (OIG) for investigative purposes. No additional action is taken; these submissions do not result in any search activity or customer response.

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TitleInformed Delivery® Privacy & Security Concerns
URL NameInformed-Delivery-Privacy-Security-Concerns

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