Is Priority Mail Express International® with Money-Back Guarantee Service Eligible for Refunds?
Priority Mail Express International® (PMEI) with Money-Back Guarantee items, which is only available to select countries, are eligible for a postage refund if your shipment either:
- Was not delivered or did not have a delivery attempt by the guaranteed delivery date or
- Suffered total loss, damage, or loss of contents
Either condition must be confirmed through the International inquiry process, which is also the first step in the process to file a claim.
If you are requesting a refund and you sent the mailpiece from the United States, submit an International inquiry within 30 days of the date of mailing. The investigation will determine your eligibility for a postage refund. If you need additional guidance, see International Inquiries - The Basics.
Please note: Local Post Offices™ will not issue any forms or postage refunds for PMEI with Money-Back Guarantee.
Is Priority Mail Express International® Service Eligible for Refunds?
Priority Mail Express International® service (PMEI) items are eligible for a postage refund when the item has suffered total loss, damage, or loss of contents, which has been confirmed through the International inquiry process.
If you are requesting a refund and you sent the mailpiece from the United States, initiate the International inquiry process within 90 days of the date of mailing. The investigation will determine your eligibility for a postage refund. If you need additional guidance, see International Inquiries - The Basics.
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Postage refunds will not be made for the following:
- Delayed PMEI items
- When the item contained prohibited matter. For more information on prohibited matter, see:
- When the item has been seized or confiscated by customs or any other government agency of the destination country
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Note:
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PMEI is not the guaranteed service Priority Mail Express International® with Money-Back Guarantee which offers date certain service with a money back guarantee to select locations.
Is International Registered Mail® Service Eligible for Refunds?
No, the extra service fee for international Registered Mail is not reimbursed. Items mailed with the service are eligible for both indemnity and postage refund when it has not been delivered or has been delivered with contents totally damaged or totally missing. The condition has to be confirmed through the International inquiry process. If you need additional guidance, see International Inquiries - The Basics.
Is an International Return Receipt Eligible for a Refund?
Yes. International return receipt fees are eligible for refunds when the U.S. sender either does not receive a return receipt or receives an improperly completed return receipt.
To request a refund of the return receipt extra service fee, you can either go to the post office where you purchased the return receipt or initiate the International inquiry process for the return receipt. The investigation will determine your eligibility for an extra service fee refund. If you need additional guidance, see International Inquiries - The Basics.
Note: Return Receipts are not guaranteed; some countries do not provide the service.
Are Priority Mail International®, First-Class Package International Service®, and First-Class Mail International® Services Eligible for Refunds?
You may request a refund on First-Class Mail International®, First-Class Package International Service®, and Priority Mail International® items when postage, extra service fees, or other return charges have been paid on:
- Items for which full service was not rendered
- Items for which you overpaid postage
- Undeliverable-as-addressed items for which you paid incorrect return charges
If you are requesting a refund and you sent the mailpiece from the United States, submit the following to the postmaster of the Post Office from which the items were mailed within 60 days of the mailing date:
- Duplicate applications on PS Form 3533, Application and Voucher for Refund of Postage, Fees, and Services. PS Form 3533 may be picked up at your local Post Office
- When available, the envelope or wrapper, or the portion with such details as the names and addresses of the sender and addressee, canceled postage, and postal markings
- Any other evidence of postage paid, or charges for which refund is desired
Note: The Postmaster determines if you have met the refund eligibility requirements. Click below for more information:
If you are requesting a refund and the mailpiece was sent to the United States, the sender should contact the foreign country's postal service about postage refund options.
