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Informed Delivery® - The Basics

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Article Number000007106
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Select the links below to learn more or visit Informed Delivery®.
 
OverviewSigning UpDaily Notifications
Viewing Package DetailsUSPS Electronic Signature Online™Redelivery
USPS Delivery Instructions®Email Addresses & PasswordsInformed Delivery - Change of Address
Informed Delivery Privacy & Security ConcernsInformed Delivery DashboardInformed Delivery Welcome Letter


Overview

What is Informed Delivery®?

Informed Delivery is a free and optional notification feature that gives residential and eligible PO Box™ consumers the ability to digitally preview their letter-sized mail and manage their packages scheduled to arrive soon. Informed Delivery benefits the entire household by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet, or mobile device.


Where is Informed Delivery currently offered?

Informed Delivery is now available to eligible residential and eligible PO Box™ consumers in the majority of ZIP Code™ locations across the country. Visit informeddelivery.USPS.com to sign up and check if your address is eligible for the feature. 


Who is able to use Informed Delivery® and are there limitations on participation?

You must live in an eligible ZIP Code™ location and be able to verify your identity in order to sign up for Informed Delivery.  In rare instances, you may live in an eligible ZIP Code, but cannot sign up for the feature because your individual mailbox is not uniquely coded; this coding determines which images are provided to each Informed Delivery user and ensures that users view mail destined for their address only.  While most addresses are uniquely coded, not all are, especially in high density areas (e.g., apartment buildings or condos). If your address is not uniquely coded, you will not be able to sign up for Informed Delivery at this time; please check back at a later date. USPS is working to increase the number of addresses with access to Informed Delivery.
 

How does Informed Delivery work?

The United States Postal Service® (USPS) digitally images the front of letter-sized mail that runs through our automated mail sorting equipment. USPS is now using those images to provide digital notifications to users in advance of the delivery of physical mail.


What will I see?

Users receive emails to the email address in their personal USPS.com® account containing grayscale images of the exterior, address side of up to 10 pieces of incoming letter-sized mail that is arriving soon. These images are also accessible on the Informed Delivery dashboard at informeddelivery.USPS.com. Only the first 10 pieces of mail appear in the email at this time. The remaining mail images can be viewed on your dashboard. This measure helps limit the size of emails being sent to users.

Additionally, participating mailers can supplement their digital mailpiece with a clickable and interactive color image below the grayscale image, or provide an image to replace the grayscale image. This functionality is also available for packages. Shippers can supplement package information provided by Informed Delivery with a clickable and interactive color image. Users are able to click either the ride-along image or the "Learn More " button to access the mailer's digital content.

The reminders feature is available to all email-enabled users. This feature allows users viewing their Daily Digest to select the “Set a Reminder” button beside an eligible mailpiece (any letter with a grayscale or representative image). The user can then select a date to receive a reminder email including the mailpiece image and any associated digital content. The user will receive an email reminder on the selected day to their Informed Delivery account email address.

Image of Informed Delivery Reminder
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Some mailpieces (e.g., catalogs or magazines) are not imaged by our automated equipment and will not appear in your Informed Delivery notification. If a scan is detected on these types of mailpieces, users will see a message stating, "A mailpiece for which we do not currently have an image is included in today's mail."


For any item with USPS Tracking®, including items such as Certified Mail® and Registered Mail®, users are able to view the delivery status in Informed Delivery notifications. Users can also provide USPS Delivery Instructions®, manage their notifications, and schedule redelivery from the dashboard. Users can also receive USPS Tracking updates for incoming packages via separate email or text notifications.

The dashboard displays mail images for a seven-day period, and package information displays for 15 days after each package has been delivered. Users can opt-in to receive separate email or text notifications with status updates for incoming packages, too.


Is Informed Delivery® available to PO Box™ customers?

Yes. Informed Delivery is available to consumers that have a PO Box in an eligible ZIP Code™ location. Please note that in-person identity proofing may be required to sign up for Informed Delivery on a PO Box. Additional documents (PO Box application PS Form 1093 or online record of payment) may be required to successfully complete the sign up process.
 

Is Informed Delivery® available to businesses?

No. The feature is available to residential consumers and eligible personal PO Box™ addresses, but Informed Delivery is not currently available to business customers. We hope to offer Informed Delivery to small business customers in the future.

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Signing Up

How do I sign up for Informed Delivery®?

To sign up you may read, print or download the How to Sign Up for Informed Delivery step-by-step guide.

After you sign up, watch for a Welcome Letter in the mail. If you recognize the account information listed in the letter, no further action is required. If the account was not created by you, or someone in your household, you have the option to deactivate it by following the instructions in the letter.


What if I can’t verify my identity online?

If you are unable to verify your identity online, you may do so at specific participating USPS® locations that provide in-person Identity Proofing services. To locate the nearest Identity Proofing facilities, please follow the steps below:

  1. Sign in to your personal USPS.com® account.
  2. Select “Informed Delivery” in the top right of the page.
  3. Select “Enroll.”  Select “Informed Delivery”, located in the Account Management section.
  4. If you have already failed to verify your identity online in the last 72 hours, you will see “Verify Your Identity" in red font.  Select "Enroll in Informed Delivery."
  5. You will be given the option to pursue in-person identity verification. Select “Opt-in” under this option.
  6. You will see a list of USPS Identity Proofing facilities near your location.
    1. In the search box below the table, you may type in a new ZIP Code™ location to search for additional Identity Proofing facilities.
  7. Scroll to the bottom of the list and select “Continue to In-Person Proofing.” You will be redirected to a page with more information and receive an email with further instructions.

Bring all required documentation and forms of Acceptable Forms of Identification to the Identity Proofing facility you select. If you do not follow the steps above immediately after failing the identity verification process, for security purposes you will need to wait 72 hours before you may attempt online identity verification again.

Please note: There are a limited number of facilities that offer in-person Identity Proofing. As a result, there may not be a location close to you. In-person Identity Proofing will not be offered if the closest Post Office™ is more than 50 miles away from the address on the account. We ask for your patience as we continue to expand these services to additional locations.


Daily Notifications

How are my Informed Delivery notifications delivered?

Informed Delivery notifications are delivered via Daily Digest email, on your online Informed Delivery dashboard, and on the USPS Mobile® application.

Go to informeddelivery.USPS.com to see your online dashboard and to manage your text and email notifications. Additional Dashboard FAQs can be found here.

Download the USPS Mobile Application (Apple App Store | Google Play Store), which offers Informed Delivery notifications among its suite of convenient tools including Track, Click-N-Ship®, Buy Stamps, Schedule a Pickup and more.

Will I still receive daily email notifications if I have my mail on hold?

Yes. Your mail will be held in accordance with your USPS Hold Mail® request, but you will still receive Informed Delivery notifications.

Why can't I use the Informed Delivery® mobile application?

In Summer 2021, USPS is discontinuing the Informed Delivery standalone mobile application. This application will no longer be available for download on your mobile device.

Download the USPS Mobile Application on the Apple and Google Play Stores, which offers the Informed Delivery feature.
 

How soon after requesting Informed Delivery will I begin receiving notifications?

Activation time for the feature may vary, but typically you will begin to receive notifications within three business days.


I signed up, but have not received notifications for packages and/or mail images, what could be happening?

If you are not receiving notifications, you should check spam filter settings and the contents of your deleted items or junk email folder. You should also check the email address in your USPS.com® profile for accuracy. It is advised to add USPSInformeddelivery@email.informeddelivery.usps.com to email contacts as a trusted source to help prevent the spam filter from blocking the feature. Email device and/or provider settings may also prevent or impact the display of images. Your email provider can give further details on the settings required.

If you are not receiving notifications by email and would like to, check your Email Opt-In settings on your dashboard at informeddelivery.USPS.com. If you would like to receive text notifications about your packages, go to the "Settings" tab in your dashboard and enter your mobile number under the Daily Package & Traceable Indicia Updates section.


Can I update my preferences to not receive email or text notifications, and instead view my mail and package information on the online dashboard?

  • Yes. To no longer receive emails in your inbox, log into your account at informeddelivery.USPS.com, select "Settings" from your dashboard, and uncheck the box titled "Turn on my Informed Delivery email notifications" under Daily Mail Updates.
  • You can also use the link provided at the bottom of any Informed Delivery® notification email to access your preferences.
  • You may also separately edit your package notification settings under the "Settings" tab on your dashboard. Note that changes to settings will be applied to any new packages added to the dashboard; previous email or text alert settings for packages will continue to be sent using the previous email or mobile phone number provided.


I am receiving Informed Delivery® emails, but I can't log into my dashboard. What could be happening?

You could encounter this issue if you signed up for Informed Delivery through an Official Internet Change of Address (COA), or if a USPS® employee helped sign you up using a mobile enrollment app. During initial sign up, you should have received an email from us. It contains a one-time link that can be used to complete the sign up process (complete the account registration process by selecting a user name and password). Completing these steps will grant you full access to your Informed Delivery dashboard.

If the link in the email is expired or if you can no longer locate the email, you must create a new personal account on usps.com in order to sign up for Informed Delivery.
 

When are Informed Delivery® emails sent?

Once daily, typically before 9:00AM local time, Monday through Saturday. Notifications are not sent on days when there is no mail to be delivered, on Sundays, or federal holidays.
 

Why may some of the mail I receive not show up in my Informed Delivery® notification?

Only mail processed on USPS® automated equipment is included in the Informed Delivery notification. Not all mail (e.g., magazines and catalogues) is processed this way, so they cannot appear in the Informed Delivery notification. There are also instances where automated equipment is moved or shut down temporarily for maintenance. In some rare cases, pieces of mail may overlap when the image is taken. Any of these issues may result in images not matching the actual mail delivered that day.


Why am I receiving notifications for my housemate’s / roommate’s mail or packages?

Individuals who share a residence and mailbox (e.g., roommates, families, etc.) will receive the images for all mail delivered to that household and notifications for all incoming packages. There is currently no way to separate your mailpiece images or package notifications from others’ if a physical mailbox is shared.


Can I get Informed Delivery® notifications sent to more than one of my email addresses?

No. The feature only allows for one email address per user.

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Viewing Package Details

Will I see images of my packages like I do for my letter-sized mail?

No. Package information will be presented as status updates, not images. You can track the status of incoming and outbound packages from your Informed Delivery® emails or on your dashboard, as well as opting-in to receive email or text notifications. Only inbound packages (packages coming to your address) will automatically display on your dashboard.


How do I view package tracking details?

You can view the delivery status of both incoming packages (i.e., packages arriving at your address) and outbound packages (i.e., packages you have sent) at the bottom of your Informed Delivery® email. The daily email digest will not always show all packages destined to your address that day; e.g., items scanned into our system after the email has been sent. Outbound packages will only display on your Informed Delivery email if your Informed Delivery account return address is included on the package and the package is within three days of its expected delivery date.

On the Informed Delivery dashboard, you can select "Packages" to see a list of your incoming and delivered packages. Then select the blue arrow on the right side of the package entry to expand the field and see the scan history, leave delivery instructions, or schedule redelivery. At this time, outbound packages can only be viewed on the dashboard by manually inputting the tracking number.

On days when both mail and packages are scheduled to arrive, users will see the following delivery status information at the bottom of their Informed Delivery email and on their dashboard:

  1. Tracking number
  2. Shipping customer name (if available)
  3. Estimated arrival date


What packages can I track?

Most USPS® domestic packages tied to the address associated with your USPS.com® account will be automatically available on your Informed Delivery® emails and dashboard. There is no limit on the number of inbound packages that appear on your email and dashboard. However, there is a limit of 20 outbound packages that can be displayed on your email each day. Please note that outbound packages will not display on the dashboard automatically; you must manually enter USPS Tracking numbers by clicking the "Add USPS Tracking Number or Traceable Indicia ID +" link in the package section of your dashboard. For inbound packages only, you can also opt-in to receive tracking updates via email or text message to your mobile device by going to your Informed Delivery settings. 

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Redelivery

Why don’t I see redelivery as an option for a specific tracking number?

Redelivery is only available after a failed delivery attempt. You will not see a redelivery option for your item if an initial delivery attempt has not happened. Additionally, once a delivery attempt is marked as final notice, there are set timelines for when the item will be returned to the sender. Your items will be returned to the sender on the date indicated in this set timeline unless you arrange a redelivery or come to pick them up at your local Post Office™ facility before this date.


How do I change or cancel a redelivery request I placed via Informed Delivery®?

To modify your redelivery request through your Activity History:

  1. Sign in to your account.
  2. Hover over your name in the top navigation bar and click "My Profile."
  3. Click "Activity History" from the left navigation.
  4. Find the redelivery from the list of previous orders and click "View Details."
  5. Within the "View Details" page, you can see the information on Redelivery and click "Edit" which will take you to the editable Redelivery page. You can modify the article number, type of mail, how and when you want to get your items, packages, and additional instructions.
  6. After making updates, scroll to the bottom of the page and click the "Make Changes" button. Then select "Yes" to verify.
  7. A confirmation page will be displayed to indicate your request has been updated and a confirmation email will be sent. The update will also be in your "Activity History."
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Delivery Instructions

How do I provide USPS Delivery Instructions® for a package?

To provide USPS Delivery Instructions® for applicable mailpieces, select the item from the list under the "Package" tab. Select "Add USPS Delivery Instructions" and specify from the drop-down menu of available options where you would like the item left in order to submit your request. Confirm the delivery address and check the "Terms and Conditions" box. Note that Delivery Instructions are overruled if a package fits in the mailbox.

Delivery Instructions are not an available action for all items. Below are reasons you may not be able to leave USPS Delivery Instructions for a package or mailpiece:

  1. The item is insured for over $500.00
  2. The item requires a signature
  3. The item is marked for "Collect on Delivery"
  4. It is a Registered Mail® item
  5. There is an active USPS Hold Mail™ request for the address
  6. There is an "active forwarding" request for the address
  7. A “hold for pickup” was requested for the item
  8. The item is out for delivery or has been delivered
  9. The item is marked as non-deliverable as addressed
  10. The item is marked as intercepted online
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Email Addresses & Passwords

How can I update my email address?

Update the email address by logging into your USPS.com® account and editing the email address in your USPS.com® profile.
 

Can I get Informed Delivery® notifications sent to more than one of my email addresses?

No. The feature only allows for one email address per user.
 

How can I access the dashboard if I forgot my password?

Your Informed Delivery® password/login is the same as for USPS.com®. If you are unable to log in to USPS.com, or if your account is locked, then you will need to reset your password.

Please follow the steps below to reset your password:

  1. Proceed to USPS.com and click “Register / Sign In” located in the top right hand corner.
  2. Select the “Forgot your password?” link.
  3. Enter your username.
  4. Select the “Continue” button.
  5. Type the answer to your security questions. Once correctly answered, a temporary password will be emailed to you.

Once you have received your new password, please go to USPS.com and sign in. After you sign in, you will be prompted to create a new password.

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TitleInformed Delivery® - The Basics
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