What are the Priority Mail Express® (PME) services that are available for online service refund requests?
You can use the Service Refund application to request refunds for the following PME service failures:
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Primary Product / Service
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Extra Service / Value Added Service
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Priority Mail Express
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- Collect on Delivery
- Sunday / Holiday Delivery
- Army Post Office (APO) / Fleet Post Office (FPO) / Diplomatic Post Office (DPO) PME Delivery
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What are the USPS Extra Service(s) that are available for online service refund requests?
You can request refunds for the fees of the following extra services if the service wasn't performed according to its service features:
- Certified Mail®
- Excluding Certified Mail Restricted Delivery
- Return Receipt and Return Receipt Electronic
- Signature Confirmation™
- Excluding Signature Confirmation Restricted Delivery
- USPS Tracking® (applies to USPS Marketing Mail® parcels only)
| For example, if USPS (through fault or negligence) fails to furnish the return receipt or its equivalent, the sender can request a refund for the Return Receipt fee but not the postage. See the Domestic Mail Manual for further information. |
What other Postal services can I request a refund online for?
You can find information such as eligibility requirements and how to request a refund online for the services below. You will need to log into your USPS.com account to complete these refund processes.
Although you cannot request online refunds for the services below, information on requesting refunds by phone, at a Post Office™, or other means is linked to below:
Can refund requests for Priority Mail Express International® (PMEI) be submitted online?
Yes. See International Mail Postage Refunds for more information on initiating PMEI inquiries and filing requests for refunds.
How can I access the USPS Online Refund application to request a PME or Extra Service refund?
The USPS Online Refund application is available to registered USPS.com customers. You may register online at USPS.com. Once on USPS.com, navigate to the "Help" section and select "Requesting a Refund".
May I submit multiple refund requests at a single time?
Yes. Consumers using USPS.com may submit up to five tracking numbers in a single refund request.
How do I enter multiple tracking numbers in the USPS Online Refunds application?
Each tracking number must be separated by:
- a comma (,) or
- semicolon (;) or
- or press the ENTER key after each tracking number
How can commercial customers access the USPS Online Refund application to request a PME or Extra Service refund?
Commercial customers need to register through the Business Customer Gateway (BCG) at https://gateway.usps.com/eAdmin/view/signin.
What do I need to request a refund online for PME or an Extra Service?
Commercial customers should log into their BCG account and navigate to the Online Refunds application. Within the application, they will need the Intelligent Mail® package barcode (IMpb®) tracking number in addition to the mailing date associated with the mailpiece they wish to file a refund request for.
Consumer customers should log into their USPS.com account and navigate to the Online Refunds application. They will need tracking numbers for which they wish to file a refund request for. The refund request must also meet the filing time limits required by the Postal Service.
What is the time limit for requesting a PME service refund?
| Timeline by Mail Type or Service | When to File |
| No Sooner Than | No Later Than |
Priority Mail Express Delivery
Without an Extra Service |
2 days (after the date of mailing)
| 30 days (after the date of mailing) |
Priority Mail Express Delivery
With Extra Service(s) | 30 days (after the date of mailing) | 60 days (after the date of mailing) |
What is the time limit for requesting an Extra Service refund?
Refunds for Extra Service failures may be requested no sooner than 30 days from the date of mailing and no later than 60 days after the date of mailing.
When should I file for a refund for a PME piece that included an Extra Service?
You may file a refund request for a PME piece with an Extra Service associated no sooner than 30 days after the mailing date and no later than 60 days after the mailing date.
Why do I receive an error message when I submit my refund request for Certified Mail 30 days after the mailing date?
USPS is still working to complete its delivery obligation. You may resubmit your refund request in 30 days after the date that you first entered the tracking number into the Online Refunds application.
What does it mean when I receive an error message indicating that "two refund requests for one tracking number is not permitted"?
It means the tracking number you are using to submit has already been submitted for a refund request and therefore cannot be submitted again. Submit all claims to a particular tracking number at one time.
How will I know if my refund request submitted through BCG was received?
You will see a brief message indicating your file has been successfully uploaded. A confirmation email will be sent to the email address associated with your USPS BCG account providing you a confirmation number, the date of your request, and a hyperlink to connect you to BCG site for status view.
How will I know if my refund request submitted through USPS.com was received?
You will see a confirmation page indicating you have successfully submitted your refund request. A confirmation email will also be sent to the email address associated with your USPS.com account providing you a confirmation number, date of request, tracking numbers submitted, and a hyperlink to connect you to USPS.com for the status of your request.
How long does it take to process the payment once a request has been filed online?
Once all required documentation is received and the refund request is determined as eligible (which may take several days), the payment will be processed immediately.
How can I check the status of my refund request?
You may use the hyperlink provided in the confirmation email to log into your File Upload History page at any time to see the status of your refund request. You will be able to view the refund status shown below:
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Refund Request Status
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Dispute Status
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Under Review
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Dispute Under Review
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Partially Approved
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Dispute Approved
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Approved
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Dispute Denied
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Denied
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Dispute Paid
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Processing Payment
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Dispute Paid
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Paid
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Dispute Paid
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Why does the Online Refunds application ask me to confirm my address when I submit a refund request?
The application is designed to have the consumer confirm that his/her mailing address is accurate because USPS wants to ensure the refund check is mailed to the correct address upon approval of your refund request.
Why am I asked to provide the mailing date of my items after I have submitted my refund request?
In some situations, USPS needs additional information, such as the mailing date from the USPS retail receipt or the electronic receipt, to determine a refund eligibility.
How to appeal a denied refund
If your request is denied, the reason for the denial will be indicated. The Online Refunds application will allow you to navigate to the dispute page of the application to appeal and provide additional documentation for further consideration.
Under what circumstances will I not be able to appeal a denial?
You will not be able to dispute under these circumstances:
- Tracking number has been approved for a refund.
- A refund request has already been submitted for the same tracking number.
- If a proof of purchase such as a USPS retail receipt or electronic receipt cannot be provided.
If I file my service refund request online, what form of payment will I receive?
Payment for PME or Extra Service refunds will be provided in the following manner:
- Consumers: Payment will be received in the form of a check.
- Click-N-Ship Customers: Payment will be received via the original form of payment (PayPal®1 or credit card).
- Commercial Customers: Payment will be received in the form of a check.
- USPS Corporate Account Customers: Payment will be received in the form of a check.
If I have paid for the postage at a USPS® Retail location and go back to file my service refund request, what form of payment will I receive?
Payment for PME or Extra Service refunds will be provided in the following manner after a completed PS Form 3533, Application for Refund of Fees, Products and Withdrawal of Customer Accounts, is submitted and the refund request is approved:
- If the refund is $25 or less, you will receive cash.
- If the refund is over $25, you will be given a no-fee money order.
- If the refund is over $1,000, a check will be mailed to you from the San Mateo Accounting Service Center.
1PayPal® is a registered trademark of PayPal®, Inc.
