Solving USPS.com® Website Problems
Most website performance and visual issues can be corrected by clearing the cache and cookies in your internet browser.
- Clear the internet browser cache / cookies using the following Shortcut Keys:
| Operating System | Shortcut |
| Windows | Ctrl > Shift > Delete |
| Mac | Command > Shift > Delete |
- Close the browser and reopen it.
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NOTE: There are numerous websites available to assist you in clearing your browser's history, cache and cookies. Please use your favorite search engine to locate additional resources and explanations on why clearing browsers occasionally is important.
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Supported Browsers
All browsers must be the current version or its previous version |
| Microsoft Edge® |
| Google Chrome™ |
| Mozilla® Firefox® |
| Safari® |
Other USPS.com® Website Problems
What if I get a website message like "The system is unable to respond to that query" or "Please try again later"?
This message indicates the system is busy or out of service. As with any Internet system, performance can be adversely affected by many outside influences. If you receive this type of message, please try again.
Why am I having problems with speed as I move through the USPS.com website?
This website has been designed to perform at optimal speed. Heavy traffic on the Internet might affect the speed at which you are able to move through this website. We are constantly working to improve our performance and infrastructure. Try clearing your internet browser's history, cache and cookies. Click here.
How can I make the text on USPS.com larger?
If you are unable to read small text on the USPS.com website, there is a way to increase the text size by using your Browser Zoom feature.
Note: increasing the font size will also increase the size of icons and graphics.
- PC users: To increase the text size hold down the keyboard Ctrl key and press the plus (+) key button until text appears the desired size. To decrease, hold down the keyboard Ctrl key and press the minus (-) key button until text is reduced to the desired size.
- MAC users: To increase the text size hold down the Apple key and press the plus (+) key button until text appears the desired size. To decrease, hold down the Apple key and press the minus (-) key button until text is reduced to the desired size.
